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Return Policy

Returns

Items may be returned or exchanged up to seven (7) days from the date of delivery. If seven days have gone by since the date of delivery, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to manufacturer error; or any item that is returned more than seven days after delivery.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one to three business days. Late or missing refunds (if applicable): If you have not received your approved refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at: info@atheriajewelry.com.

Sale Items and Custom Orders (if applicable)

Only regular priced items may be refunded, unfortunately, sale items and custom orders cannot be refunded.

Warranty Exchanges (if applicable)

Your jewelry has a warranty of one year from the date of purchase which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
For warranty repair evaluation, your jewelry will need to be evaluated by our staff first. Please note any shipping costs for the repair will be your responsibility. 

 

If you need to exchange it for the same item, send us an email at info@atheriajewelry.com and send your item to:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and that person will find out about your return.

Shipping

To initiate a return, please email us at returns@atheriajewelry.com. After approval, you may mail your product to:

Atheria Returns
205 De Anza Blvd. #47
San Mateo, CA 94402

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.