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Customer Service

We strive to offer you the best possible shopping experience. Let us know if you have any questions regarding your past, current, or future purchases.

Contact us at info@atheriajewelry.com and we will get back to you as soon as we can.

Caring For Your Jewelry

Your jewelry is precious and does require some level of maintenance. We recommend the following tips to ensure your jewelry stays shining bright:

  • As strong as gold and diamonds naturally are, they are still susceptible to scratches and snags. Be sure to take off your jewelry before entering any highly physical activity. Necklace and bracelets can get snagged and stones can get knocked out, which is not worth the risk.
  • To avoid more rapid build up of dust and dirt on your jewelry, remove your jewelry before going to bed.
  • Remove your jewelry before bathing, washing hands, or putting on lotion or perfume for the same reasons above.
  • To clean your jewelry at home, soak your gold and diamond jewelry pieces in a solution of warm water and dish soap. Use an old toothbrush to scrub underneath any crevices to loosen dirt particles. After a good scrub, use a blow dryer to dry your jewelry to quickly evaporate any water spots – this is key to making your jewelry sparkle! Jewelry pieces that are plated, include semi precious stones such as rubies or emeralds, or include pearls should not be cleaned this way, as they are either too porous or sensitive to extreme heat. Tip: use the back of the toothbrush to hold down your jewelry pieces as you blow-dry them as the metal can heat up quickly.  Don’t forget to close any sink drains just in case. 

Sizing

For your reference, all of our pieces are described with not only the type metal and gemstones used, but also with the size and weight of the piece. We have also included the length for necklaces and bracelets.

To see if the size is right for you, take a piece of string and cut it to the appropriate length and try it on around your neck or wrist.

Depending on the look you are going for, most of our necklaces are designed so that you can wear them at various lengths.

Bracelets should be loose enough to dangle about an inch or so below the wrist when your arms are in a downward position. This length is just right - it prevents both cutting off your circulation as well as snagging.

Bangles can be slightly tighter than bracelets. A good reference for bangle sizing is the width of your ring, middle, and pointing fingers – which is approximately the diameter of your wrist.

Shipping

We aim to have quick turnaround times. All orders will be shipping within 5-7 days of purchase unless noted otherwise.

Enjoy free shipping in the US. 2-Day shipping is an additional $25, next day air is an additional $50. All shipments are sent insured and require a direct signature.

We currently cannot process international orders via the checkout button. Please contact us directly at info@atheriajewelry.com for details on how to make orders. Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

Returns + Exchanges

We know there can be limits to the online shopping experience and your happiness is our top priority. You may elect to return or exchange any purchase within 7 days upon receipt. Only returns in the original condition will receive a full refund minus any applicable shipping fees. Please note that custom orders are final sale.  

Please contact us to get the process started.